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Shaker Service
Care for Your Shaker — Optimize Your Cultures!
Biological shakers are fundamental to cell culture applications and must be able to run continuously for several years. Relatively small, short-term deviations in the shaker operation can have a significant impact on cultivation results, which can negatively affect the yield and / or cell expression.
Eppendorf's Shaker Performance Plans ensure consistent, reliable shaker performance in accordance with manufacturer specifications.
Shaker Performance Plans include a selection of preventive maintenance protocols to test and validate stable incubator performance. Our installation qualification (IQ) and operational qualification (OQ) certification services support the requirements of your quality management and give you reliable confirmation that your biological shaker is working correctly and in accordance with the manufacturer's specifications.
Preventive Maintenance
Eppendorf offers a choice of preventive maintenance services and service agreement options for consistent instrument performance and confidence in safety.
Global Biological Shaker Service Agreements from cost-efficient to all-inclusive care packages for easier service process, maximized uptime, and peace of mind!
Global Biological Shaker Service Agreements from cost-efficient to all-inclusive care packages for easier service process, maximized uptime, and peace of mind!
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Our new comprehensive service agreements
- "AdvancedCare" includes a full annual preventive maintenance service program for assured instrument reliability and uptime; 20 % discount on parts, labor and travel; 10 % discount on additional services (e.g. IQ/OQ) during the agreement period
- "PremiumCare" includes a full annual preventive maintenance service program for assured instrument reliability and uptime; unlimited travel, spare parts and labor on repairs included in the agreement; 10 % discount on additional services (e.g. IQ/OQ) during the agreement period
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Our preventive maintenance only services
- "Preventive Maintenance" includes all preventive maintenance services to keep the instrument in accordance with the manufacturer specifications
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Calibration Services
Calibration and verification services assure the precision and accuracy of an instrument according to defined parameter (speed and temperature) specifications.
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Qualification Services
IQ/OQ GxP: For customers working in regulated environments we now offer our specifically created and revised Installation Qualification and Operational Qualification services including GxP compliant documentation. These provide you with qualified assurance that your instrument is not only functioning correctly, but also in accordance with manufacturers’ specifications.
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Biological Shaker Service Agreements
| Service Agreement Ordering Information | AdvancedCare For assured instrument reliability and uptime | PremiumCare For assured instrument reliability, uptime and financial plannability |
| Open Air Shaker | ||
| Shaker with Heating | ||
| Shaker with Heating & Cooling | ||
| Shaker S44i | ||
| Includes: | ||
| Full preventive maintenance | 1/year | 1/year |
| Software update (during annual maintenance, if applicable) | ||
| Priority Support* | ||
| Discount on parts, labor, travel | 20 % | included |
| Parts, labor & travel included | - | |
| Discount on additional services (e.g. IQ/OQ) | 10 % | 10 % |
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Info: Our service offers may differ by country. Please contact your local service representative for more information.
*Subject to local business conditions, and based on a best effort’ practise. For more information please contact your local service organization
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Biological Shaker Preventive Maintenance Services
| Preventive Maintenance Services Ordering Information | Preventive Maintenance |
| Open Air Shaker | |
| Shaker with Heating | |
| Shaker with Heating/Cooling | |
| Shaker S44i | |
| External Checks and Maintenance | |
| Check installation environment | |
| Check electrical/gas* supply and fittings | |
| Check condition/operation of any door/lid open sensors | |
| Check security of doors/lids, handles, door struts* and hinges | |
| Internal Equipment and Fittings | |
| Check security of shaker mechanism; lubricate non-sealed bearings, as appropriate* | |
| Check shaker drive motor, and circulation fan* | |
| Check condition of shaker drive belt; adjust belt tension as necessary | |
| Clean and check condenser* | |
| Validation and Metrology | |
| Validation and adjustment of operating parameters to within Eppendorf specifications | |
| Documentation | |
| Check List provided | |
| Dated service sticker to confirm Eppendorf service |
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* Where feature is present.
Attn: This table lists only the most important service operations by plan. The provided service report will show the complete service operations performed.
Info: Our service offers may differ by country. Please contact your local service representative for more information.
Attn: This table lists only the most important service operations by plan. The provided service report will show the complete service operations performed.
Info: Our service offers may differ by country. Please contact your local service representative for more information.
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